Refund & Cancellation Policy

At DodoDeck (accessible at https://dododeck.com), our priority is delivering world-class browser utilities, extensions, and desktop software (including Dodo{anty}). We stand behind the quality and reliability of our software products and provide transparent, risk-free refund policies for all purchases.

1. 14-Day Money-Back Guarantee

We offer a 14-Day Money-Back Guarantee for all software licenses, premium digital assets, and recurring subscription plans purchased through DodoDeck or our authorized merchant partners.

If you experience technical issues that our engineering team cannot resolve, or if our software does not perform as described, you are entitled to a full refund within 14 calendar days from the initial transaction date.

2. Eligibility Criteria for Refunds

Refund requests are eligible under the following conditions:

• The request is submitted within 14 calendar days of the initial purchase or license activation.
• You provide valid proof of purchase (such as the Order ID, Transaction Reference, or invoice email address).
• The software application or digital service encountered persistent functional defects or system incompatibility that prevented normal operation.
• You agree to cease using and deactivate the issued license keys or downloaded copies upon refund issuance.

3. Subscription Cancellation Policy

For recurring plans and subscriptions:

• Cancel Anytime: You can easily cancel your active subscription at any time without fees or penalties directly through your account dashboard or by notifying our support team.
• Billing Period Access: When you cancel a subscription, your paid features and license access remain fully active until the end of your current prepaid billing cycle. No further automatic charges will occur.
• Renewal Notices: Clear reminders and electronic receipts are sent for all recurring billing cycles.

4. Instant Digital Delivery & Fulfillment

All DodoDeck software downloads, license keys, and digital assets are fulfilled via Instant Electronic Delivery. Immediately upon successful payment verification, you receive:

• An on-screen confirmation with direct instant download links and software license keys.
• An automated confirmation email containing your license activation key, receipt, and installation guide.
• If you do not receive your electronic delivery within 10 minutes of checkout, please check your spam folder or contact our support team for prompt redelivery.

5. Merchant of Record & Payment Processing

Our order process and merchant billing may be facilitated by our authorized Merchant of Record (such as Paddle.com). The Merchant of Record acts as the legal seller of record and handles global tax calculation, currency conversion, invoicing, and refund disbursements in compliance with local consumer protection regulations.

6. How to Request a Refund

To submit a refund request or inquiry, please reach out to us through either of the following channels:

• Email: Send your request to [email protected] with the subject line "Refund Request - [Your Order ID]".
• Merchant Support: You may also click the support or invoice link in your Paddle receipt email to open a direct billing inquiry.
• Processing Time: Our team reviews and responds to all requests within 24 to 48 business hours. Approved refunds are credited back to your original payment method within 3 to 7 business days, depending on your bank or payment provider.